Sometimes, You'll get a grumpy cashier...

By Saving Moms Money - Melissa on 3/18/2012 03:42:00 PM ,

"Sorry, CVS doesnt accept printed coupons anymore"

Yep, you read that right. I was told by a CVS supervisor today that they do not take coupons printed from the internet anymore because Corporate CVS told them that most are fakes.I was very nice, as this is my normal store I shop in and they know me there.


These were my talking points to him:
  1. you can print coupons from cvs.com, so I highly DOUBT your information came from corporate. Why would CVS offer printable coupons on CVS.com and then not let costumers use them?
  2. look at the bardcode, you can tell if these are copied or not by the unique numbers. Each coupon is printed with a unique set of numbers found in the top right of the coupon
  3. instead of punishing your loyal customers that follow the rules this store should take the time to train their employees on how to spot a fake coupon, I'd be happy to help you with this
  4. accusing a loyal customer of coupon fraud is a very serious offense (with jail time), I don't want to feel like a criminal shopping here.
  5. feel free to write my name and number on the back of the coupon if that makes you feel more comfortable.
After several minutes of hearing me, and after several eye rolls from him he caved and scanned my 2 coupons.

He then said "I'll do it this one time, but I cant give you special treatment after this because its not fair to other costumers"

I smiled and replied "thanks,BUT you didn't give me special treatment because I didn't do anything wrong. Have a good day! I'll be sure to call corporate tomorrow to get this all cleared up for us"(he did not look happy)

Lesson to learn: It's always best to "kill em with kindness" I always talk to the cashier very nicely, even though I am annoyed at how they are handling my coupons. When you know that you are not doing anything wrong be sure to speak up. Ask for a manager, if that fails then Save your receipt and call: call 1-800-SHOP-CVS (1-800-746-7287) Monday - Friday 8:30 AM - 7:00 PM ET. CVS has great phone support. Also, here is the official CVS Coupon policy (says they DO accept printed coupons)

NEVER feel bad about using a coupon: Some cashiers are miss informed(like the one above) some cashiers are grumpy, and some a cashiers are darn right mean and act like you are "stealing" by using a coupon. But NEVER let them make you feel bad about using a coupon. Coupons are a form of payment given to you buy the manufacturer. It is a misconception that only "poor" people use coupons, every demographic uses coupons, even families that are more wealthy than others. after all, you don't stay rich by spending money foolishly.

Coupons are GOOD for business.These stores get reimbursed by the manufacturer for the coupons we give them (plus.07cents per coupon). By buying products at their store and using coupons it helps move stock out of their stores. Coupons are a Win-Win situation for all involved: The Manufacturer, the Consumer AND the Store.

And if a store is STILL being a pain in the neck with my coupons(or MONEY as I like to call them) then I don't give them my Business and I tell everyone around me not to shop there,after all,Word of Mouth travels fast. Walgreens is one of those stores I refuse to give my business to in Miami. CVS and Publix are generally very good to couponers, today was just a little hiccup.

Comments

20 Response to 'Sometimes, You'll get a grumpy cashier...'

  1. Anonymous
    http://www.savingmomsmoney.com/2012/03/some-cashiers-are-misinformed-on.html?showComment=1332262391628#c1584031391277247392'> March 20, 2012 at 12:53 PM

    I had the same problem this morning and they did not accept my coupon. I called customer service an hour ago and found out that CVS never stopped accepting internet coupons. So it must be a Miami thing. She said she will call the store manager to inform him for giving the wrong information.

     

  2. Saving Moms Money - Melissa
    http://www.savingmomsmoney.com/2012/03/some-cashiers-are-misinformed-on.html?showComment=1332268753222#c4143942685736075584'> March 20, 2012 at 2:39 PM

    I called customer service yesterday, and asked why there is a corporate policy if the stores dont use it. She put me on hold and called my store. A few minutes later she told me that they DO accept internet coupons, according to the manager, she then gave me the name of the manager she spoke to. I told her THAT manager was the one who told me they DO NOT accept the coupons. The CS rep apologized and said she was calling the District Manager to tell them about the inconsistent policy at that store.

     

  3. Anonymous
    http://www.savingmomsmoney.com/2012/03/some-cashiers-are-misinformed-on.html?showComment=1333508408711#c5364369640095478944'> April 3, 2012 at 11:00 PM

    cooperate not coperate,
    point 1 if u went through the trouble to write this you mostlikely are not an easy customer,
    most importantly though, i would ask the store manager or call them before calling cooperate, if you call cooperate before the manager, the manager can get written up for a customer complaint even if you never spoke to them. that write up is not worth your few dollars worth of coupons

     

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